Privacy Policy

1. Introduction

Coastal Lifts LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at coastal-lifts.com or contact us about our lift and elevator installation services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect the following types of information:

Information You Provide Directly

• Name, email address, and phone number submitted through our contact or estimate request forms
• Property address and project details you share when requesting a quote or service
• Payment information processed through our secure payment provider (PayPal) when paying an invoice
• Any other information you voluntarily provide in messages or correspondence

Information Collected Automatically

• Browser type, operating system, and device information
• IP address and general geographic location
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 5)

3. How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests, service inquiries, and general questions
• Schedule and coordinate lift installation, service, and inspection appointments
• Process invoice payments securely
• Send you project updates, service reminders, or follow-up communications related to your inquiry
• Improve our website, services, and customer experience
• Comply with applicable laws and regulations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. How We Share Your Information

We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our website or conducting our business (e.g., payment processors, email service providers), subject to confidentiality obligations
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets
• Protection of Rights: When we believe disclosure is necessary to protect the rights, property, or safety of Coastal Lifts LLC, our customers, or others

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to help operate the website, understand how visitors use our site, improve the user experience, and support our marketing efforts.

Some cookies may be necessary for the website to function properly, while others may be used for analytics or marketing purposes.

You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party websites, including our social media pages (Facebook, Instagram) and payment processors (PayPal). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

9. Your Choices

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to certain legal exceptions
• Opt out of receiving marketing communications from us at any time

To exercise any of these rights, please contact us using the information in Section 11.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last updated" date. Your continued use of our website after any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: